We are here to help you in anyway that we can. If you have any questions regarding the shipping/returns or need to receive your order faster than the delivery time please contact us at email@example.com and we will try our best to meet your requirements.
All items are handcrafted in our Atelier in Nigeria. We ship internationally with DHL. Once your order is ready for shipping, you will receive an email with your tracking information.
We’re a slow fashion brand, and we’re determined to become more sustainable. We make small batch productions of all items to reduce overproduction and most of our orders are made-to-order. We have three types of dispatch options:
In Stock: These items have already been handcrafted by Artisans at our Atelier and are available for immediate dispatch.
Shipped within 10-15 working days: These items are handcrafted by our Artisans specially for you in our Atelier. They will be made-to-order and then dispatched with express delivery. If there is personalisation such as initials, this can take up to 5 working days longer for each item. During public holiday and SALE periods, orders can take extra 5 working days to be made.
Pre Order: This dispatch is usually for new season items. Each item is handcrafted by our Artisans specially for you in our Atelier. They will be made and dispatched within 20 working days.
Delivery within Nigeria is FREE.
Delivery within UK and Europe is £14.99, delivery takes up to 5 working days.
USA and Canada is £19.99, delivery takes up to 5 working days.
Rest Of World is £24.99, delivery takes 5-7 working days.
Personalised orders can also take up to 5 working days longer.
Please note that shipping times can take longer (up to 20 working days) during busy holiday periods, sales and promotions etc.
TAXES & DUTIES
Import duties and taxes are not included in the price at check-out and these charges may be collected by the shipping service upon delivery. Please check with your country’s customs office to determine these costs if there are any. This usually applies to orders to Canada and Middle East with our chosen shipping service. These are the customer’s full responsibility.
At Prayers and Plans we are confident you will love your new purchase, however, if the item is not suitable we are happy for you to return it to us within 14 calendar days of receipt of goods and we will either exchange them or refund you.
The return will only be applicable if the item is in its original condition, unused, undamaged, unworn, unwashed, unsoiled, unaltered and complete with all original packaging. All boxes, and all other things included in your purchase should be included with your return and are deemed a part of the product and fees will be deducted if not returned. We will not accept returns that do not meet the above conditions and we reserve the right to (a) refuse a refund in such case and (b) send such products back to the customer at their cost or require the customer to arrange a collection from us.
All SALES items are final. All PERSONALISED and CUSTOM items are non-refundable and cannot be exchanged.
Should you choose to return/exchange, you will be responsible for covering the shipping costs. Unless you have requested an exchange, we will refund you the price of the item purchased within 14 days of receiving the products in compliance with the return conditions above, and your refund will be credited to the original payment card or as store credit minus returns delivery cost if shipped internationally. Card refunds may then take up to 10 business days for your bank to complete, depending on their processing time. We will send a notification email upon completion of your refund.
Each order goes through rigorous quality control before it leaves our Atelier. If you receive an item which is damaged or incorrect, please contact us immediately. If your item is faulty we can offer alternatives such as repair or replacement.
All orders can be cancelled up to 24 hours after they have been placed. After this time, only returns are applicable in accordance to our Returns Policy.
Please email firstname.lastname@example.org with your order number if you have any issues or would like to have an exchange or refund, a member of our team will be happy to help.