Refund policy

 

RETURNS 

At Prayers and Plans we are confident you will love your new purchase, however, if the item is not suitable we are happy for you to return it to us within 14 calendar days of receipt of goods and we will either exchange them or refund you.

The return will only be applicable if the item is in its original condition, unused, undamaged, unworn, unwashed, unsoiled, unaltered and complete with all original packaging. All boxes, and all other things included in your purchase should be included with your return and are deemed a part of the product and fees will be deducted if not returned. We will not accept returns that do not meet the above conditions and we reserve the right to (a) refuse a refund in such case and (b) send such products back to the customer at their cost or require the customer to arrange a collection from us.

All SALES items are final. All PERSONALISED and CUSTOM items are non-refundable and cannot be exchanged.

Should you choose to return/exchange, you will be responsible for covering the shipping costs. Unless you have requested an exchange, we will refund you the price of the item purchased within 14 days of receiving the products in compliance with the return conditions above, and your refund will be credited to the original payment card or as store credit minus returns delivery cost if shipped internationally. Card refunds may then take up to 10 business days for your bank to complete, depending on their processing time. We will send a notification email upon completion of your refund.

Each order goes through rigorous quality control before it leaves our Atelier. If you receive an item which is damaged or incorrect, please contact us immediately. If your item is faulty we can offer alternatives such as repair or replacement.

CANCELLATION 

All orders can be cancelled up to 24 hours after they have been placed. After this time, only returns are applicable in accordance to our Returns Policy.

RETURNS SLIP

Please email care@prayersandplans.co with your order number if you have any issues or would like to have an exchange or refund, a member of our team will be happy to help.